HRPA SSM Chapter Workshop - Conflict Resolution: Difficult Conversations
Starts: 2016-11-15 Ends: 2016-11-15
Dear Algoma HRPA,
Join us on Tuesday, November 15 for a full-day workshop on Conflict Resolution: Difficult Conversations. Click here
for complete details and registration to this event.
Conflict in the workplace is inevitable. This session boosts your ability to deal with “unreasonable” people, manage difficult situations and handle sensitive issues by developing an interest-based negotiation framework and enhancing your listening skills. Learn how to shift a difficult conversation to a learning conversation.
What you’ll learn from this session:
- When and how to apply interests-, rights- and power-based approaches to resolving conflict
- Using the Triangle of Satisfaction as a tool to uncover the three types of interests people often have
- Strategies and practice for dealing with angry people